Website policy

Privacy Policy

Last updated: 11 June 2026.

This privacy policy explains how Premier Heating collects, uses, stores, and protects personal information when you visit this website, ask for a quote, book a heating or plumbing appointment, contact us by phone, email, WhatsApp, or use one of our website forms.

Who Controls Your Data

The data controller is Premier Heating, Clifton House, 32 Clifton Road, Manchester, M30 9GG. You can contact us about privacy at garethpdavies00@gmail.com or by calling 07495 363096.

Personal Information We Collect

We may collect your name, phone number, email address, property address or service area, details of the heating or plumbing service you need, appointment preferences, messages, photos you choose to send, payment and invoice information, review or feedback content, and records of our communication with you.

We also collect limited technical information when you use the website, such as IP address, browser type, device information, pages visited, form submission metadata, and cookie or consent preferences where these are needed for security, website operation, spam prevention, analytics, or legal compliance.

How We Use Personal Information

We use personal information to respond to enquiries, prepare quotes, arrange and manage appointments, provide boiler, heating, landlord gas safety, radiator, plumbing and bathroom services, take payment, issue invoices, handle aftercare, ask for feedback, manage complaints, keep business records, maintain website security, and meet legal, tax, and accounting duties.

Lawful Bases Under UK GDPR

We rely on different lawful bases depending on the activity. We use contract where information is needed to quote for, book, or provide services. We use legitimate interests for ordinary business administration, customer service, fraud prevention, website security, internal records, and carefully managed follow-up messages about similar services. We use legal obligation where records must be kept for tax, accounting, or regulatory reasons. We use consent for non-essential cookies, electronic marketing where consent is required, and any optional processing that asks for your clear permission.

Marketing And Follow-Up Contact

We may contact existing customers with relevant service reminders, review requests, referral information, or similar heating and plumbing offers where the law allows this and you have not opted out. You can ask us to stop marketing or follow-up messages at any time by replying to the message or contacting us using the details above. We will still send service, booking, invoice, safety, or legal messages where needed.

Sharing Information

We do not sell personal information. We may share information with trusted service providers that help us run the business, including website hosting, form and CRM tools, email, messaging, phone, payment, accounting, analytics, security, and IT support providers. We may also share information with professional advisers, insurers, regulators, law enforcement, or courts where this is necessary and lawful.

International Transfers

Some providers may process information outside the UK or European Economic Area. Where this happens, we expect appropriate safeguards to be used, such as adequacy regulations, standard contractual clauses, or equivalent protections required by data protection law.

How Long We Keep Information

We keep personal information only for as long as reasonably needed. Enquiry records are kept for as long as needed to respond and manage follow-up. Customer, invoice, payment, and job records may be kept for up to 7 years where needed for accounting, tax, insurance, dispute, or legal reasons. Marketing preferences and suppression records may be kept so that we can respect opt-out requests.

Your Data Protection Rights

Under UK data protection law, you may have the right to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to processing, portability of information you provided, and withdrawal of consent where processing is based on consent.

These rights are not absolute and may depend on the circumstances. To make a request, email garethpdavies00@gmail.com. We may need to confirm your identity before acting on a request.

Cookies

This website uses cookies and similar technologies as explained in our Cookie Policy. Non-essential analytics or marketing cookies should only be used with consent where required.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.

Policy Updates

We may update this policy when our website, services, systems, or legal obligations change. The latest version will be published on this page.

Contact

For privacy questions, contact Premier Heating at garethpdavies00@gmail.com or call 07495 363096.